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If you want to log a compliment please send it to the Customer Experience Team

John Hoffman

I met with CRC and NPS leads today – they were very appreciative of the contributions that John Hoffman makes to the regional meetings and pleased that he has attended 100% of meetings.
I thought you might want to let him/his manager know.

    Dawn Taylor

    Our son recently received support from the COG Early Support team, and I just wanted to register our thanks for the service received. E’s case worker Dawn Taylor built an easy rapport with him and her support and advice have led to a reduction in his anti-social behaviour. E had been extremely reluctant to talk to anyone and indeed Dawn is the only professional who E has fully engaged with. We are pleased that Dawn’s intervention has minimised our concerns that E’s behaviour was putting himself at risk, and hopefully avoided further escalation.

      Madline McDonald

      Madline did an exceptional piece of work yesterday in this matter. The child asked for an individual conversation following conference and Madline met with her.  She is now assisting her in making the complaint with Abdul and his team. 

      Madline does raise concerns about the case management, so I am not sure that it will stand out for Ofsted
      Madline did an exceptional piece of work yesterday in this matter. The child asked for an individual conversation following conference and Madline met with her.  She is now assisting her in making the complaint with Abdul and his team. 

      Madline does raise concerns about the case management, so I am not sure that it will stand out for Ofsted

        Waneita Allison

        I would like to log a compliment for Waneita Allison IRO.  The compliment has come from a young person DB.  DB has experienced a difficult time in care and has had some recent trauma that Waneita as his IRO has supported him through.  He has been able to talk to her and share his wishes and feelings, and the support she has given has led to him telling his SW that she is a good IRO.  DB likened his new SW to the IRO and the SW added that she felt that Waneita was, “… one of the best IRO’s she has worked with and has made this very clear to her Manager and colleagues.”  Well done Waneita.  When feedback comes from a young person it means so much more.

        I know that the challenges you have faced with and for DB  have raised many reflective conversations but you have worked through this and never lost sight on the young person being at the centre of your practice. Thankyou and well done.   I also know that you intend to go that extra mile through Covid risk assessments etc to have direct contact with him next week. Thankyou again.

          Tamara Morahan, Nathan Allen

          This is really great news for A-Jai.

          I wanted to take this opportunity to thank you on behalf of A-Jai for all your hard work on ensuring that there was no drift and delay in this case.

          You have worked tirelessly to ensure that the focus remains on A-Jai throughout these proceedings and you have advocated on his behalf brilliantly. 

          You have done an excellent job in ensuing A-Jai’s best interest are served throughout this process, whilst demonstrating excellent assessment skills.

          It has been a real pleasure working with you.

          I wanted to ensure that your hard work and child-focused practice is recognised and is very much appreciated.

            Tahira Rauf, Khadija Taj, Heidi Henderson

            I just wanted to take a moment in a busy day to stop and pay my compliments to Tahira, Khadija and Heidi for the learning session on E.C.
            It was very thought provoking but also felt like a safe place for reflection and I think it was managed very well.

            I must admit I struggled to make the time for it today but am so glad I was a part of it.


              The Trust

              My name is Patrick Richardson the father of Tiffany, Tyler, Tegan and Tia. I wanted to say a massive thank you to Lyness and the team for getting me and the children to where we are now and keeping my kids safe. I appreciate the work that you do. For example, I didn’t know where to start and where I was going until I got in touch with Social Services where I met Lyness who helped me to find a place with my four kids. If it was not for Lyness and the team I would be at a loss. I would have not asked for a better Social Worker for the great job and support given to me and the kids. I appreciate all that you have done. Thank you very much from the Richardson’s  Family.

                Sabrina Afzal

                Sabrina has been the children’s SW whilst they have ben subject to CP plans and at home with their mother- the children are now subject to ICO and removed form mothers care and separated in different placements .

                I think it was very telling of the work undertaken by Sabrina and her clear supportive and non-judgmental engagement  with mother to date. At the end of todays meeting and in the presence of many professionals including the children’s Guardian, mother was able to say a heartfelt thankyou to Sabrina, (despite the circumstances of her children being removed from her care)  and in mothers  words  for … ‘ making me see my children come first’  and then going on to say she is going to do all she can to change/ improve things so her children can return to her care and she can be a better mother.

                Sabrina has worked tirelessly in ensuring the right outcomes for these children, despite many challenges faced with the number of children the complexity of the situation when at home and subsequently being placed in 4 separate foster placements and all of the complex logistics around such. Sabrina was able to relay clearly all of the children’s wishes and feelings and advocate on their behalf , in addition to being able to challenge appropriately  in regard to the expectations of their current foster carers in ensuring that all of the children’s identified needs are met to  a consistent and high standard.

                The children… and mother,  have been very fortunate to have such an excellent social worker in such difficult and challenging circumstances.

                  Dawn Taylor

                  Good Afternoon Barry

                  I have been supporting SF client Dawn referred into our service , SF is so grateful and thankful to Dawn for supporting her if it wasn’t for her support she would not have been able to cope, SF was feeling so low, broken inside  after receiving support from Dawn she feels empowered and recognised the abuse she has suffered ,
                  My sessions have followed up Dawn’s initial support , SF stated If it wasn’t for Dawn supporting her  listening, advising, guiding her she would not be where she is today . I have completed my support and closing the case,
                  Well Done Dawn, such lovely positive feedback

                    Nisha Gupta

                    My thanks again to Nisha for a really thorough review.
                    Kind regards

                      Sarah Owen

                      Hi Jean,

                      I am sure you are well aware of the challenges of recruiting to the role of the BA Service Support Assistant.

                      Since June/July, Sara has reviewed numerous CV’s, booked in and co-ordinated 11 interviews with me since July resulting in us recently recruiting to the role. I know for her to do this was no mean feat in the context of all the other work she manages. Sarah understands our common goal to improve outcomes for children and I know just how important your service and people like Sarah are in the work that we all do.

                      So this is an email to say a huge thank you to Sarah for the way in which she managed the whole process and supported both me and the Beyond Auditing Team.

                      Sarah: Apologies for not letting you know that I was going to do this!

                        Karen Webb

                        I’ve been able to respond really quickly and with specific detailed information as a result of Karen’s support. She’s been super quick in giving me the figures I need, and it would have been very difficult for me to respond effectively to the complaint without this. Wanted to recognise her efficiency and helpfulness.

                        Thank you Karen 😊

                          Irene Chiukira

                          Irene, I would like to say thanks for the excellent multi-agency communication in this case. I am very impressed with the thoroughness of your agency’s initial assessment work during very stressful and uncertain times with COVID-19 Pandemic. Thanks for your person-centred liaison work with the family, myself and school. It has been a pleasure to talk with you and it has helped me to reflect on my own assessment. You clearly have a very systemic and reflective perspective on complex family work and I am sure that you will be an asset to your next placement with Looked After Children. Best of luck in the rest of your training and if I you want to check if any of the young people you work with have had any contact with CAMHS or wish to discuss a possible referral then please feel free to contact me.

                            Kate Walsgrove

                            Well done Kate on producing accurate and good quality standard of minutes.  I will formal note this in your next supervision and put a copy on your file. 
                            WELL DONE KATE!!!

                            You are a very valued member of the team and always goes above and beyond – this is appreciated and does not go unnoticed.

                            Jean – Please see below message from the chair of the Hub meeting.

                              Amie Staples

                              I know you do and just want to say a huge thank you for the efforts. You have stepped in on a number of occasions to help us and it is much appreciated. 

                                Alisha Mehrban

                                I have just completed a  pre meeting discussion with Alisha in preparation for Summer Watkin’s young person meeting on Friday. I was most impressed with Alisha when she explained to me how she was going to share the pre meeting report with Summer’s parents. I have been an IRO for several years and rarely do Social Workers share pre meeting reports or updated care plans with parents even though this should be part of a social workers normal practice given parents share PR with SCT. 

                                I think this is an example of good practice and I wanted to say “WELL DONE” to Alisha and I hope she continues to practice in this way

                                  Joshua Kehinde

                                  I just wanted to share a compliment regarding josh following my visit to the Walsh-Bennett’s. They shared that josh was lovely to come and visit the family and made them feel relaxed since they are anxious and irritated by other workers visiting them.

                                  They really liked how they encouraged Tobias in the conversations and showed interest in his love of reggae and even started singing bob Marley with them, although Tobias did not talk much. I would note this will be significant for Tobias and would be something that I believes benefits our children significantly- especially when children think we don’t care. Tobias is finally realising what we are doing and although he trusts me he did not trust other workers and I feel this will help him open up further to more people.

                                  Thankyou so much josh!

                                    Tamara Monaghan

                                    The R family is a sibling group of 6 children. Their current age range is 11 years to 2 years.  This has been a complex and difficult case. The family had been known to Childrens Services for several years with the children being subject to CIN Plans and CP Plans. Partner agencies had expressed serious concerns about the conduct of the children’s parents and their chaotic parenting style. The children’s parents appeared to be cooperative but this was disguised compliance and manipulation.

                                    I must give great credit to the children’s SW, Tamara Morahan for the way that she has managed this case. She quickly got the measure of the Parents so that they were effectively challenged and made responsible for how their behaviour had an impact on their children’s development and ultimately their life chances. 

                                    The Care Proceedings were held up when it was revealed that the father of 2 of the children was not Mr R. This caused significant delay as further  investigation had to be made before the proposed care plans could be progressed.  As new information was known about paternity, Tamara has had to weigh up risks and make difficult decisions such as disrupting placements so that full siblings, G and S and J and H could live together and move on to adoptive placements together.

                                    During my visits to the children I have always been struck by how much the children have known about their Care Plan and what this means for each of them. The 4 older siblings were able to describe to me in their own words what their plan is. I believe that Tamara used a story board with the children to help them to understand their plan. As the plan developed and progressed she revisited the plan with the children and developed the story board.

                                    I feel that the children are in a positive frame of mind about their future because at each stage either Tamara or their Play Therapist, Carol Wellings explained to the children what is going to happen next. What helped the children enormously is that what they were told then happened. This has helped them to be reassured when they have felt anxious. Children like to know that someone is in charge and with a SW like Tamara they have learned that when she tells them something it is true. They can trust her.

                                    I know that Tamara will point out that this has been a team effort which has relied on good communication between key players; Health Visitor, Play Therapist, The School Parent Advisor and Foster Carers. This is true and they have all played a part in supporting the children to where they are now.
                                    However, each partner has also expressed to me their appreciation of the way Tamara has worked this case and the leadership she has shown throughout.

                                    Finally, I want to give credit to the progress that has been made during the difficult lockdown period. Things may not have progressed as quickly as we would have liked but progress continued and a way around the restrictions was found to move things on.

                                    I have known Tamara for several years and her work has always been of the highest quality. I know that she is held in high esteem by my colleagues and I am sure by her own colleagues. She has shown composure and a steely determination to keep things moving for the children.

                                    She is a valued member of our Sandwell family.

                                      Milli McKetty- Campbell

                                      I was very happy how the review went yesterday, thank you for all your hard work you put in. Thanks 

                                        Jackie Hodgkins

                                        I just wanted to log with you that Jackie Hodgkins has been absolutely wonderful in helping me sort a number of things out over the last few months.
                                        Without her support and knowledge I wouldn’t of been able to do my job as effectively, and for that I felt I wanted to make you aware just how lucky I think we are at SCT to have her.

                                        I didn’t want to ask Jackie who her line manager was, as she may of guessed why I was asking, hence me coming straight to you. If you let me know who needs to be made aware I’m happy to do that as I feel she should be acknowledged.

                                        Have a grand rest of the day, and thanks in advance,

                                          Thokozani Chiwara

                                          Just wanted to drop you a line to let you know Mr King, father of the above children x 5 was very complimentary today regarding how helpful he has found Thokozani.  Mr King does not easily praise good practice so it was pleasing to hear.  I would also wish to echo this view as I have throughout our long running involvement found Thokozani to be very active in progressing and addressing issues on this often difficult and complex case. 

                                            Stuart Richards

                                            I hope you are well as Stuarts line manager I wanted to share a collective compliment from my team (CMT5) who have had the experience of working with Stuart. They have shared how understanding Stuart is as a CP chair, as well as how thorough and realistic he is regarding tasks and timescales.

                                            He thinks outside the box and his recommendations and advice have been taken on board.

                                            The SW’s have shared that Stuart is one of the best CP chairs where decisions are done in conjuction with the SW instead of it being a direction.

                                            I too had an opportunity of attending a virtual conference which was chaired by Stuart. He was concise and held control of the meeting and was able to mitigate any drift within the conference but also giving those involved an opportunity to share their views.

                                              Wendy Saunders

                                              Thank you very much for you input in respect of the above. The work you completed with the family was so remarkable. It focused on the children’s safety and wellbeing and I was clear the family was happy with what was accomplished. Your work has helped with shaping safety plan in respect of the children at this stage. I also noted that the family appeared to have enjoyed working with you. This alone was a significant protective factor and a great accomplishment. Well-done Wendy

                                                Lloyd Francis, Khadija Taj, Shanaz Akhtar

                                                Just completed my midway review on this case and no issues at all. Very well manged case by both social worker and team manager, so my compliments to them both and have included CS Firmstep to reflect this. I feel Shanaz has worked well with mum, who herself was complimentary about Shanaz in my pre- conference discussion with her. Shanaz was worried about the situation, but worked with mum to allow her to develop the insight that led to her decision to return to be near family in Scotland. Had not Shanaz achieved this with mum I suspect we would have had to take legal advice, and probably action. This would evidence a relationship based practice, not process driven, and how through that relationship, being clear, open and honest she achieved the successful outcome whilst maintaining the trust of Sam and continuing engagement.

                                                All recordings to high standard and although Hunter is non-verbal baby Shanaz made observations to ensure he remained the focus. Core Groups held timely with evidence of positive inter-agency partnership working with minutes well recorded in terms of content and completed quickly. Since Mum has moved to Edinburgh Shanaz has completed all required referrals and there was excellent liaison and consultation with myself as the CP Chair.

                                                Lloyd – I would be grateful if you would review my midway and acknowledge through management oversight to ‘close the loop’.

                                                  Nino Mele

                                                  Hi Nino – I know that you want to make more of the L&D Bursts and have a plan to do this, but I just want to say that they look brilliant. I have just had a look at the Trust Comms and they are really informative, eye catching and engaging.
                                                  Well done to you and your team. 😊

                                                  Steven – just wanted to bring this to your attention. An example of really good work by the L&D Team.

                                                    Naomi Mungai


                                                    Naomi, I wanted to thank you for a really well written report and care plan for the N siblings which clearly outlines what has been achieved and where we are moving to in terms of achieving permanency for the children. After some of the abuse received, from some family members, it is really encouraging that your report has remained professionals and focussed upon the needs of the children not the behaviours of their parents, although where it is necessary they have been dealt with appropriately in the report. You should feel proud of yourself. A clear report makes the meeting much more structured and it is clear for all what we want to achieve.


                                                    Naomi I know you are working with Sam due to the challenging nature of the work/relationships and want to say thanks to both of you and your manager Claire, who I know has played a key role in supporting you both and progressing the planning. Your hard work has been appreciated and a good example of good team working..

                                                    Matthew Doyle, Rahinatu Mahama

                                                    Just dropping you a note to commend the work of Matthew on the above matter which, as I know you are aware, has been one of great challenge.


                                                    Matthew, has been of great assistance to the court and the parents, a point that has also been recognised by the Judge.


                                                    Similarly, the culturally appointed social worker, Ms Mahama, was of assistance to myself, in her evidence, in understanding why the parents actions were not necessarily as a consequence of their cultural experiences.

                                                      Lisa Hampton

                                                      I  think  you are  Lisa’s  manager?  I  just  wanted to note  that  in the  COG  managers  Appraisal’s over the  last two weeks  two managers  have praised  Lisa  for her professionalism  and  the  ease  at  which they are  able to  work with her and  have  case discussions.  Just wanted  to note this with  you. 

                                                        Tom Davies

                                                        Tom – I just wanted to say a massive thank you for all the work you have put in to get us in the position to open the contact centre – it has been a huge mountain to climb but you have guided and supported us every step of the way. Thank you so much on behalf of myself and the contact centre and hope you enjoy your leave 😊

                                                          Sharon Campion

                                                          Hope you both well and safe, I am the allocated social worker for the above subject. I wanted to write and acknowledge the professionalism, support and chairing a long CP review with interpreter the IRO Sharon Campion managed today,  really hats off to Sharon for her continued commitment and managing a long meeting, and keeping everyone engaged.   Thank you Sharon

                                                            Angie and Kevin Smith

                                                            FST had been involved in our case for several months, prior to Kevin and Angie’s involvement. 
                                                            Kevin was first introduced to our family in December 2019, with Angie becoming involved in our case from February 2020.  What they brought was a diverse outlook which was greatly needed and we welcomed fresh eyes. 
                                                            Both Angie and Kevin were approachable and listened well and actually understood the challenges of parenting today without making excuses. 
                                                            Angie took a no-nonsense approach and reminded us that we shouldn’t fear nor be afraid to parent our children – something we were left feeling powerless and confused over, after the ordeal we had been through in January and February.   Her outlook was realistic, supportive of parents and one of accountability, not blame. 
                                                            Kevin’s warmth and insight of family backgrounds from numerous cultures in society provided Paul with the guidance and support he required, with much needed reassurance.  Kevin and Paul were able to have a number of weekly one to one sessions, whereby they discussed how a male’s role within a family environment was best utilised, historically, and for moving forwards. Having another man to discuss the development of the situation, not only helped Paul, but us both.  
                                                            At a time when we could no longer see our daughter doing ‘normal’ things in the future she had planned, even progressive stages such as her eventually moving away from home for further education, Kevin and Angie reminded us that these future plans would come to fruition even though fear had skewed our vision at the time. 
                                                            At an all time low for us as a family, Angie and Kevin pointed out that the core foundations we had laid and raised our children on may have been rocked, but would not have been in vain and that our daughter in particular would go back to those foundations.  They guided us with their experiences and knowledge, but gave us the understanding that Ramahia knew right from wrong.
                                                            Angie and Kevin were able to see the strong relationship of trust, love and support we shared as a couple, (and as a family).  Others involved in our case incorrectly suggested that we as a couple had issues and this was the root cause to the situtuation and used our emotions as yet another issue. Angie and Kevin saw the emotions for what they were – pain, not the cause. 
                                                            We were constantly having to ‘follow up’ all relevant parties for updates due to the poor communication on top of the emotional turmoil we faced with the exception of Angie and Kevin, who are clearly far more organised and managing their case loads in comparison to many others involved in our case.  They made regular contact at times that worked around our commitments to our family and work, and made opening up honestly and frankly easier than our previous experiences.  They were proactive in organising follow up to meetings and support visits and calls. 
                                                            We feel that Angie and Kevin were the only ones involved who actually saw us for the people and family that were and are rather than the picture built on factually incorrect information to achieve a desired outcome.  They saw the real us and encouraged us to go back to our instinctive feeling of steering our family with holistic, natural approaches that were innate. 
                                                            Again, neither Angie nor Kevin were a threat to us, unlike some of the other involved support services. 
                                                            In our opinion, both Angie and Kevin bring a real quality and value to your team with their approach, diverse experience, and approach.  The two as a team are a compliment to  one another and with such a duo, families may finally find the support and encouragement they need through such difficulties.

                                                              Ruth Mwarage

                                                              It is imperative that I share with you this compliment in regards to your team social worker Ruth Mwarage.

                                                              As you are aware Ruth had taken over an unborn case that I have had an oversight of in respect of supporting my mental health colleagues and her professionalism and social worker expertise has been fundamental in this extremely complex and sensitive case.

                                                              Ruth has been a pleasure to work alongside, and her integrity and passion to safeguard the unborn baby has been very much appreciated. Ruth has continued with her excellent communication and updated all professionals involved with this case in a timely manner. Ruth has listened to the concerns and continued to adopt a non-judgemental approach to her practice.

                                                              Ruth has continued to progress this case forward and we have now at the stage where an ICPC has now been convened. If we can have a social worker of Ruth’s competence allocated to this little unborn once transferred over to care management I will be very happy with that outcome. It is with regret that Ruth will not be able to continue with this case due to her limitations in working in SAAT, but I would like to wish her all the very best for the ICPC and that she is also happy with the outcome in terms of the ICPC.

                                                              Thank you Ruth and again thank you for your utmost professionalism

                                                                Jennifer Naranjan

                                                                I have to give you a massive compliment for the rules, rewards, consequences  you did for the JaHO family.  I did the session with all kids yesterday they were so excited even the 15 year old  Mum just phoned me and said she  caught all the kids looking at the charts/rules this morning they have put them in their rooms and written their names on each of them.  The younger girls have decorated  theirs by adding some stickers round the side.  With the finger up rule lol  Thomas put his finger up to mum last night then remembered the picture and  said  sorry to mum, mum said he’s usually does no to that.

                                                                  Milli McKetty Campbell


                                                                  I am trying to make sure your last week is filled with positivity.

                                                                  I am actually typing the minutes for Shirley Graham – she is a connected carer who is supported by Sonia Powell. The review was held by Milli.

                                                                  This is such a heart-warming review, the connection between carer and SSW and the mutual respect and understanding and team work is so nice to hear. They obviously have an excellent relationship and Shirley is doing an amazing job from everything that I have heard.

                                                                  Sarhran 😊


                                                                    Kelly Baker

                                                                    I have today completed a mid-point review in respect of Charles; the only outstanding area is the need for a Covid 19 visit to take place and be recorded.
                                                                    I would like to note how pleased I am to see both a draft Later Life Letter and Life Story Book on file. This is a rare experience.
                                                                    Additionally the speedy identification of potential adopters after the previous one dropped out is excellent, both Kelly and the family finder are to be congratulated. 

                                                                      Claire Kendrick, Debbie Jackson

                                                                      I am in Court today and it has been manic and lots of different issues have cropped up.

                                                                      Judge Wilkinson took the time out to say that he is very impressed with Sandwell Children’s service as a whole today and thanked Claire Kendrick and Debbie Jackson for hanging around despite the chaos around video links and who was needed where. They were both able to provide in depth information to the judge that was needed and he was highly impressed with them.

                                                                      Can I also take the time too thank them for the support through a very complex case.

                                                                        Michelle Francis

                                                                        It was noted that the Assessment Report by Ms Francis, Assessing Social Worker, was thorough, with good insight and good analysis.

                                                                          Kieron Henry

                                                                          I would like to pass a compliment about  Kieron’s prompt assistance and professional support in setting up my new  mobile phone today ; something which ICT failed to do in any way, shape or form! They simply handed me the mobile phone in it’s sealed box and told me to phone ICT for assistance!

                                                                          Despite numerous telephone calls and emails to ICT; which was a complete waste of my valuable time, Kieron (at the request of a Colleague) called me yesterday afternoon to book a convenient time for me to take the mobile phone to him today; within 20 minutes he had set up the phone with emails, company portal, Whatsapp and Skype.

                                                                          Kieron is a credit to SCT as he was very polite, friendly and helpful

                                                                            Joshua Kehinde

                                                                            Just wanted to thank you for all your hard work especially in respect of Felicity’s Initial Looked After Review Meeting that took place today. I can see from LCS just how much work you have done. It has been a pleasure working with you.

                                                                              Kuldip Viegas

                                                                              I wish to make you aware that I commend Kuldip for the detailed report that she presented for the above carers Review. Given that Kuldip was new to this case and there were many complex issues known to myself as IRO, I wish to confirm that the content of the report reflected all detail in relation to information required for the carers Review.

                                                                              I am aware we had to hold this Review in two parts and Kuldip wanted to present her best and she definitely did herself credit in respect of this report.

                                                                              The carer also commented on the detailed content of the report which reflected the last year in relation to her care of her grandchildren. Kuldip’s Report was also positive following the many assessments undertaken on this case to bring the carer to where she is at present in caring for her 2 grandchildren LP and LP.

                                                                              I wish to again thank Kuldip for all her hard work as this was not an easy task given the work required to reflect on the carers lived experience over the last year including a reflection of how she had learned from the training she had undertaken over many weeks, which showed she had clearly understood what was expected of her by all professionals with whom she had made contact with, and I would hope that she will continue to stand by what she has learned in moving forward in caring for her grandchildren.  Joanne has experienced a few changes in SSW and she was pleased that Kuldip’s report reflected her journey and remained sensitive to issues she has experienced in her life bringing her to where she is at in caring for her grandchildren.  Kuldip confirmed that Joanne continues to provide good care to her grandchildren also.

                                                                                Kate Mullinder

                                                                                I would just like to bring to your attention how refreshing it has been for me as an IRO to have Kate as my manager. I have been at Sandwell for many years moving from being a SCA to my present position as a IRO; during this time I have had many managers some good and some not so in their managerial style. As you are both aware of events regarding Truman Williams last week – Kate is one of the first managers to ask me how I am feeling and if this has affected me in any way. Without me asking, Kate volunteered to take one of the young people I am IRO for a gift I had got them for their 18th birthday as I knew this young person would not receive any presents. This was on a Saturday in Kate’s own time; I was unable to go as I am shielding.

                                                                                A few years ago, I was given a case which involved a 3 year old boy that was beaten to death (this case is still ongoing) – this boy is still in the morgue some 2 years later but hopefully the CPS will make a decision this week. My point to telling you about this young boy is that over time,  I have read all the post mortems and saw CCTV footage of this little boy walking around some 3 hours before his death with tears running down my face at the beating this little boy had endured causing his death;  after all I am human and I do have a heart. I feel if Kate had been my manager then when all this was unfolding she would have quickly made sure my emotional wellbeing was okay. As social workers, we will all have some cases that are more prevalent in our minds than others.

                                                                                Being a IRO, is not always easy and a broad back is often needed, however, since Kate has joined Sandwell, I have felt most supported, she understands the IRO role and she is somebody who gives clear direction. She makes me feel valued and she says that little word that is often missed in our everyday work but one that can have a huge impact as a worker which is  “thank you”

                                                                                  Abit and Deso

                                                                                  I wanted to let you know how supportive Abi and Deso have been today. I unexpectedly had to chair a virtual strategy meeting with Birmingham Children’s Hospital at very short notice this afternoon. Abi and Deso responded within minutes when I emailed to ask if either of them would be able to support me with this and Abi dropped what she was doing to take notes to help despite having no time to prepare.

                                                                                  I really appreciated them being willing to step in without notice which really helped to respond to the busy and unexpected nature of child protection work.

                                                                                    Jo Burgess

                                                                                    I would like to formally note a compliment to Jo for the way in which she has managed the message for this ask for services to offer up staff to SAAT. Jo has made contact with one of the managers today to move a co-worked assessment in to FST. Whilst this is wonderful it is the way in which Jo went about this, that I am complimenting here. SAAT have worked very hard and I know were feeling a little bit precious about hearing of ‘support for SAAT’ as the workers in SAAT aren’t those who require the support, we simply need more of them.

                                                                                    Jo was aware of this and I think the approach from Jo was kind and considered and feels like a genuine offer rather than forced so I am really appreciative of her for this. Jo has championed this amongst her staff and arranged to have me in as a part of her meeting about this today so turned this around really quickly.

                                                                                    Regardless of the outcome of this ask, I am truly grateful to Jo for her response both to me and my staff who have done nothing but talk about how kind Jo is. Jo has managed this difficult situation really well and has shown great leadership and dedication.

                                                                                    Please could this be noted formally.

                                                                                      Joanna Gibson

                                                                                      Just wanted to send you an email to say thankyou for your ongoing support as my line manager. There hasn’t been anything specific but just in general you are really supportive and I want you to know that I’m extremely grateful for this.

                                                                                      Over my career, I have had lots of different line managers, and you are by far the most supportive I have had so just want this to be recognised.

                                                                                      I feel we have created such a positive and supportive environment in the horizons team and that comes from yourself and Andy.

                                                                                      Thanks a lot, have a good evening.

                                                                                        Kenny Reidfinnikin

                                                                                        Just wanted to send an email to say thankyou for your support today with JM case and for our discussion while we were waiting for JM to be released.

                                                                                        It may have only been very brief but it’s great to see and hear people who share the same values as myself and truly want the best out of that young person and never giving up. That was really put across from yourself in our conversation and it’s refreshing to hear a fellow professional talk in such a positive and passionate way about supporting young people in the best way possible.

                                                                                        Thanks again and have a good evening.

                                                                                          Elisabeth Johnson

                                                                                          Just need to let you know that the LADO Service is going through a very busy phase partly associated with a significant demand for PoT Meetings (near the end of term as well as new Referrals).

                                                                                          In this respect … you need to know that Lis has turned around all the Minutes so far this week … which I think that is brilliant … not to mention keeping on top of the new Referrals and masses of requests for additional information (if you mention Fostering within her ear shot she might turn violent).

                                                                                          You needed to know … I keep telling her … she might take more notice of you


                                                                                            Kate Griffiths

                                                                                            I would just like to take the time to write this email and state how helpful Kate Griffiths has been during my time in charge of PPE distribution, she always makes me aware of any workers that require PPE and the collection date and time.

                                                                                            I cannot begin to say how much this helps me in the preparation of the various packs but she takes her time and makes sure it is not a last minute request- it has been a real pleasure to work with Kate and she is doing a great job.


                                                                                              Kieron Henry

                                                                                              I would like to share with you how supportive I have found Kieron Henry during lock down.  He’s always on the ball and extremely helpful when it comes to filtering duty calls for CIC duty.  Today he has been particularly helpful with PPE and as always did it with a smile on his face.  The fact that he’s in everyday, dealing with the demands of families and social workers is testament to him. 

                                                                                              Thank you Kieron, you deserve a medal dealing with us lot!!!


                                                                                                Kulvinder Chagger

                                                                                                I wondered if you can pass on our thanks formally to Kulli. We are gutted that he is leaving. He has been such a support to Leah and us, and has managed to change her life for the better. Whilst being involved in Leah’s care, he has managed to facilitate a move hopefully for long term (to us- which were very happy about) for Leah, also secure a place in a specialist school for her (and he has to battle that one twice for her- once in her previous placement ad again since she has moved to us, and he has arranged appropriate support and school for her since she came to live with us, during Covid which was not easy. He has always been so approachable, helpful, honest and really has gone above and beyond to ensure that Leah has everything she needs to improve her quality of life and outcomes for the future. He has a fantastic relationship with Leah, and she loves and trusts him. She is so upset that he is leaving (as are we).  He is so child focused and we all really looked forward to his visits.

                                                                                                Thank you seems too small to show him how much we appreciate him and all he has done, and the positive impact he has had on Leah’s life. He has left nothing outstanding for her and has ensured she has everything she needs in place. A lot of people when they are leaving a job stop woking so hard and leave things for the next person to do. Kulli has done the opposite, he has worked so hard to ensure Leah has everything in place that she needs. He is a gem- not many people would do that.

                                                                                                So please forward on our sincerest thanks, he will be missed.

                                                                                                Laura Grimwood

                                                                                                  Kieron Henry

                                                                                                  I just thought I would pass on my compliments to one of your admin staff, Kieron Henry and let you know how his hospitality helped keep me calmed and settled when I came to start at Sandwell MBC last week.

                                                                                                  I do think credit needs to be given whenever due and this is one of those times because, just like social work, admin is deemed an unappreciated thankless task by many and sometimes there is the need to let people know they are appreciated, even from a colleague to colleague basis.

                                                                                                  In my instance, there were numerous times I went to the admin office last week asking for guidance and advice, as well as having to get laptop, phone, etc, sorted out and Kieron was very patient and understanding of the fact I was a new starter and was unsure of things.

                                                                                                  I must say he made me feel comfortable asking him for different things at different times, even though he had his own things to do, and he did not come across as frustrated or irritated I was asking for his support, he came across as the consummate professional – once again, Kieron, I thank you very much.

                                                                                                  I will say to you Sarah, you have a very good member of staff in this young man.

                                                                                                    Heather Anderson-Stevens

                                                                                                    I just wanted to say how grateful I was of Heather’s support this morning. I had messaged her to let her know that I was on my way to court regarding JM and stated that I did not expect her to help but if she was free that would be helpful.

                                                                                                    She got back to me straight away without hesitation and gave me the details I needed to inform the court. I don’t know what I would have done without this information as the court were asking a lot of questions about him. They wanted to understandably make sure they were making the right decision to remand JM to a YDA.

                                                                                                    I just wanted to say thank you to Heather for supporting me on a Saturday when she had no obligation to do so.

                                                                                                      Abigail Wood, Toni Stanton, Jean Butler

                                                                                                      I would like to take the opportunity to thank Abigail Wood who stepped in to cover RSW minutes last minute.  Despite YOS being a new area to her she was able to produce good quality minutes with a quick turnaround which is a credit to her given the jargon used.

                                                                                                      This was the first time we’ve ever received cover in this area which was tremendously appreciated.  Good demonstration of team work on a wider scale.  So also, thanks to Jean Butler and Toni Stranton who initiated and facilitated the cover.


                                                                                                        Rahinatu Mahama


                                                                                                        I would just like to share with you all that Rahia has given evidence for the first time today in care proceedings, not only was this hampered by technology (MS Teams would not work) but she remained professional and stuck to the task at hand. The feedback I  have received is that Rahia did really well in the virtual stand. This is indeed a great achievement for Rahia in that this is a matter under the High Court and before His Lordshop , Judge Keehan. This is a complex case that Rahia has supported Matthew on, she put aside her anxieties today and provided the evidence to make the right permanency plan for the 3 children.

                                                                                                        Well done Rahia you have done yourself and SCT proud today.

                                                                                                          Rachel Ross, Karen Johnson

                                                                                                          I wanted to say a massive well done for all the work you have undertaken to achieve the SGO for Jacob. I understand that this has been quite difficult with additional statement required and some funding issues but you held on and got there in the end – just shows what working together can achieve. Well done both 😊

                                                                                                            Ellie Tarr

                                                                                                            Ellie was given some lovely feedback in that TAF meeting from Mom. 

                                                                                                            Mom said that Ellie’s intervention with Chloe has had such a positive impact on her behaviour  (the boy who cried wolf session) Chloe is no longer telling lies. Mom said had she had done this with Chloe it would not have had the same positive impact as Ellie’s session.

                                                                                                            Mom also said Chloe is very fond of Ellie and keen to show Ellie that she is being good. Mom also praised Ellie for the excellent work with the children and said she has done an excellent job considering it has mainly been video and telephone calls.

                                                                                                              Fostering Panel

                                                                                                              Just thought I would give some feedback on our first full MST meeting today.

                                                                                                              As you are all aware we did a ‘dummy run’ earlier this week and did encounter some difficulties, particularly around inviting carers and social worker.

                                                                                                              An email was sent earlier this week asking Team Managers to ensure their workers downloaded MST prior to their attendance to avoid potential issues, this needs to be reinforced to all social workers.

                                                                                                              Social workers also need to ensure they supply Panel Administrator with carers email addresses and mobile telephone numbers in order that we can set them up prior to their respective panel attendance, I will be sending an email out today to this effect.

                                                                                                              During the ‘dummy run’ Panel members all managed to download MST and log in without difficulty.  The sound and visuals were excellent, Panel members were all keen to see the functions in action.

                                                                                                                Mohammed Waqar

                                                                                                                There was some mix up with the contacts and I ended up calling Mother today.  Mohammed had already spoken to her yesterday about the same referral.  Mother felt that Mohammed dealt with her very sensitively and talked to her so well.  She wanted to thank him for listening to her, because she was so upset about the referral.  She felt he was able to calm her down.

                                                                                                                  Martina Laita

                                                                                                                  Just wanted to let you know that today I had a mid-point review for one of the families that Martina is working with. Mum highly praised Martina and said so many positive things. Some of them I captured were that she ‘thanked God that Martina and MST came into her life’; that through the work she can see the changes in her children and that she feels the changes have happened because she has been supported so well and doesn’t feel alone. She spoke of how before she was worried about what the future for her children would be if the behaviours carried on as they were – but now is positive about the future.

                                                                                                                  Mum also voiced that when she herself is feeling low she will often not answer the phone to anyone but she is now answering Martina’s calls as they help lift her mood and she knows that she will feel better after the session.

                                                                                                                  This hasn’t been the easiest Mum to engage at times and Martina has supported her to reflect on her own values regarding consequences and punishments and really build the empathy and warmth she shows the children. We have gone from a Mum at the start of treatment who when her son threatened to harm himself with a knife gave him a sharper one ‘to do it properly’ – to a mum who now when a similar scenario happens, tells her son that she loves and cares for him and doesn’t want him to hurt himself and recognises the emotion he may be feeling. We still have at least 10 weeks of treatment left but Mum is determined to build on the successes so far .

                                                                                                                  It was such a lovely review – I just wanted to share 😊

                                                                                                                    Kelly Baker

                                                                                                                    I have just come out of Performance Board and one of your children was randomly selected again this week (Cayden) and the last visit was considered. Your recording of your last visit evidences that your visit was meaningful to Cayden and that you undertook direct work with him in addition to your discussions with mum. Your good practice shines through in the recordings and it is a real pleasure to read these. Thank you once again for your relationship based practice skills being evidenced on the children’s case file. Great work Kelly 😊

                                                                                                                      Louise Wright

                                                                                                                      I just  wanted to note with you how grateful I  am  to  Louise as  my  HOS.  As you know I returned  from  maternity  leave in the  mists of the pandemic  and  with some pressures  in  my  personal  life. The care, compassion and support Louise has  shown me, I have  never  experienced  from  a manager  before and I am  sincerely  grateful for this.

                                                                                                                      Everyday Louise helps  me  to  develop,  learn and it is ok  to make  mistakes  ( little ones)  and this  helps  me and   the service  development.  I truly feel supported and able  to  develop  as a  Service  Manager.

                                                                                                                      Thank you to you and Louise  for the opportunities  you  have given me.  I feel honoured to work  for you  both.

                                                                                                                        Bernadette Gorman

                                                                                                                        Hope your well.  I just wanted to say  how helpful Bernadette  was as our buddy manager .
                                                                                                                        Bernadette really  helped  me on a few cases , Especially with a  unexpected assault on a child that I needed immediate management  oversight. Additionally she helped me with matters  on one of Yasmin case that I was covering  . So despite managing her own team and her own management pressures she  helped and supported me  as well when I needed it .  This helped because I did not feel alone or overwhelmed and we managed the emergencies  .

                                                                                                                        I have already mentioned this to  Natalia on Monday  . Additionally thanked Bernadette on our zoom call but I just wanted it let you know because  she is a credit to her team and Sandwell .

                                                                                                                          Michael Mpako, Tahira Rauf

                                                                                                                          I understand from Shanti and the Need to Knows I received today that it was a busy weekend and further hampered when you needed to source a placement. Just wanted to drop you a quick line to thank you all for your continued commitment in these challenging times. I fully recognise it is hard to find a placement for some young people in office hours never mind out of hours,. Thanks for all your efforts this weekend.  Appreciated.

                                                                                                                            Pedro Silvestre

                                                                                                                            As part of the business admin team I am sure we would all agree that we are adapting to the new way of working, learning new skills and resolving problems virtually – whatever happened to pen and paper? 

                                                                                                                            On a warm Friday afternoon recently I was cc’d into a trail of e-mails and became aware that I might be able to help. 

                                                                                                                            At this point I would like to thank Pedro Silvestre for his timely assistance.  Pedro, in the “old normal” we would have been working alongside each other in the same wing at the Wellman.  However, this is the “new normal”.  Pedro and I had a quick telephone conversation and he talked me through how to add a signature to a PDF document. 

                                                                                                                            Many thanks Pedro.  I think this goes to show “it’s good to talk”.

                                                                                                                              Kelly Baker

                                                                                                                              I hope that you are well and managing to enjoy some of this amazing weather.

                                                                                                                              I am not sure if you are aware but one of my roles is to chair a performance board where managers from across the service meet to scrutinise key performance areas and to analyse practice. We often randomly dip sample cases and at this Thursdays meeting we looked into Abdul Shafi’s case notes and particularly the last visit record.

                                                                                                                              I want to feedback to you about how pleased we were with the direct work you undertook during an alternative visit recorded on 10th June 2020.

                                                                                                                              It was great to see that, despite the fact that this was an alternative visit you still managed to undertake some excellent direct work which was captured in your notes and contained within documents.

                                                                                                                              Thank you for your ongoing hard work and dedication, as a newly qualified social worker it is great to see that you are producing some great work. I hope that as a Trust we can support you to develop your skills further and support you in your career going forward.

                                                                                                                              Well done and thanks again

                                                                                                                                Stuart Richards

                                                                                                                                Just wanted to take this opportunity to say how impressed I was with how you delivered and ran the conference for the CN case.

                                                                                                                                As a newly appointed Safeguarding Lead I have to say I’m seeing really good practice from children’s services and feel in such difficult circumstances it’s important we acknowledge each other for the work we’re doing.

                                                                                                                                The conference was run meticulously, you combined professionalism with humility and were so clear and factual it made it easy for us professionals to understand and contribute appropriately.

                                                                                                                                Not an easy case but your high level of knowledge and professionalism is to a very high standard.
                                                                                                                                Just wanted to take this opportunity to say how impressed I was with how you delivered and ran the conference for the CN case.

                                                                                                                                As a newly appointed Safeguarding Lead I have to say I’m seeing really good practice from children’s services and feel in such difficult circumstances it’s important we acknowledge each other for the work we’re doing.

                                                                                                                                The conference was run meticulously, you combined professionalism with humility and were so clear and factual it made it easy for us professionals to understand and contribute appropriately.

                                                                                                                                Not an easy case but your high level of knowledge and professionalism is to a very high standard.

                                                                                                                                  Matthew Doyle

                                                                                                                                  Just out of the hearing and directed for our interim assessment of Mr Ahmed by 17 July. Next court hearing on 23 July at 3pm

                                                                                                                                  Judge was very complimentary about you – said we are doing everything we can in difficult circumstances. One for the album!


                                                                                                                                    Roger Beach

                                                                                                                                    I just wanted to say thank you for all of the your hard work you have been doing for the LADO service. I chaired performance board today and Sue and Shantil spoke very positively about the work you have being doing within the service. They talked about your professional approach to the role and said that you have been a credit to the service and made a real impact, they particularly spoke positively about the your input and management of the allegations tracker.

                                                                                                                                    This is not the only positive feedback I have received, many other people have talked about your professionalism and complimented you about the positive impact you have had on the service.

                                                                                                                                    Thank you very much for stepping in at very short notice, I know that Janet and Carol are in discussion with you moving back to your auditing role but wanted to share with you positive feedback and compliments received.
                                                                                                                                    I just wanted to say thank you for all of the your hard work you have been doing for the LADO service. I chaired performance board today and Sue and Shantil spoke very positively about the work you have being doing within the service. They talked about your professional approach to the role and said that you have been a credit to the service and made a real impact, they particularly spoke positively about the your input and management of the allegations tracker.

                                                                                                                                    This is not the only positive feedback I have received, many other people have talked about your professionalism and complimented you about the positive impact you have had on the service.

                                                                                                                                    Thank you very much for stepping in at very short notice, I know that Janet and Carol are in discussion with you moving back to your auditing role but wanted to share with you positive feedback and compliments received.

                                                                                                                                      Charlotte Pinfield

                                                                                                                                      I just wanted to send a compliment for Charlotte, re her MST referrals and contact with my team. Her referrals are always comprehensive and appropriate. She always calls me to give me further clarification and updates. She seems to know family histories very well and her perspective is very useful when we sign up families! Charlotte is also the top referrer to our service, so thank you too!

                                                                                                                                        QAS Adoption

                                                                                                                                        I need to raise this with you following a very helpful discussion with the Operations Group on Friday. The process of progressing children to adoptive placements has been difficult since the lockdown started and despite being 3 months on we are still experiencing delay due to a number of factors including ADM delay in signing off risk assessments, resistance or lack of understanding amongst social workers, IRO’s and Team managers and also concern or fear from foster carers who believe the process of introductions will place them at risk.

                                                                                                                                        The numbers of children placed for each partner are below and I’m sure you will agree they are low except for Sandwell. For that reason two managers from Sandwell explained to the other operations group members on Friday how they are progressing their children. The key points were that they have a designated senior manager who has oversight of all children in this category and who liaises with key professionals regarding any blocks causing delay. They also quickly convene conference calls involving all professionals involved to discuss the risk assessment and resolve concerns / issues rather than doing this by email. It was agreed at the Operations Group that this practice could be rolled out in the partnership and Wolverhampton have already today agreed which senior manager should have this role. This person will be a key point of contact for our service.

                                                                                                                                        We have also agreed that we will revise the risk assessment approach to make it less onerous and update it based on sector wide learning to date.  I need to ask your view on whether you feel these still need to be signed off by ADM’s or whether operational managers can now do this given moving children should now become more the norm subject to continued assessments or risk to all. The Operations Group were cautious about changing this at this point so need to get your views please.

                                                                                                                                        Despite the discussion we had at the last board meeting we are now in a position where all adopters can get a test (as they are accepted as being keyworkers for this purpose) and if they self isolate for 14 days prior to introductions and get tested 2-3 days before this the risk to the foster carer household is very low and probably less than them going shopping. Despite this we still have some carers and social workers / IRO’s who are not on board and seem not to understand that we can’t keep children waiting and getting older over the months ahead until the risks in the environment around us reduce as this could be several months.

                                                                                                                                          Jacqueline Small

                                                                                                                                          I just wanted to drop you an email in relation to thanking your service for the support and commitment offered by one of your members of staff in a case we have been joint working.

                                                                                                                                          Jacqueline Small – was a breath of fresh air to this very challenging case.  This case has been ongoing for a number of years now and has been going round in circles for a lot of this.  Jacqueline came in with an impartial but fresh pair of eyes and support us in getting this case moving forward.

                                                                                                                                          Our job can often be a very difficult one and sometimes can become very frustrating especially in these unprecedented times.  Which is why I feel it is important we acknowledge good teamwork when we experience this.   I am extremely grateful for the help and support offered for this family by her.  It was so lovely to work with Jacqueline as she showed she was committed, understanding and passionate about safeguarding and protecting these children.  So again thank you.

                                                                                                                                            Reece Forrester

                                                                                                                                            I just wanted to say a BIG THANK YOU to Reece for the support he has provided for DG
                                                                                                                                            Reece has supported Amy to support DG’s transition. Reece has made contact with Bury and Rochdale to support DG plan to move up NORTH.
                                                                                                                                            Reece has only been working with DG for a short while and has made significant steps to support DG . It was nice for Reece to be part of the supervision today and able to analyse what was working well and what he was worried about and what needs to happen.

                                                                                                                                              Sharon Campion

                                                                                                                                              I thought I should thank you for the way you have turned this case round. Your approach is very family focused and child centred. The parents (Tazmin and Ryan) who had initially engaged with the PLO process had withdrawn but your discussion with them yesterday made today’s RCPC very positive. Your skilful approach to the parents has convinced them to see clearly that going into a residential placement is in their son’s best interest.

                                                                                                                                              Thank you for your hard work and for the support and constructive criticism in our work with families.

                                                                                                                                                Leoney Bennett

                                                                                                                                                I just wanted to let you know how helpful Leoney has been with helping me to obtain a copy of a document that was only available on the old SWIFT system. 

                                                                                                                                                We tried numerous ways to download this document, and eventually she was able to provide me with a copy from Information At Work. 

                                                                                                                                                I can’t thank her enough for her help in this situation.

                                                                                                                                                  Sayka Hussain

                                                                                                                                                  I just wanted to say thank you for todays appointment. My brother has had such anxiety (along with my mother too) and I’m so happy you have treated him the way he should be.

                                                                                                                                                  I think sometimes we (especially I) take for granted how difficult it is to talk to professionals, so to be on the other side of it as a family member I am grateful to see the practice is of a significantly higher standard than first experienced.

                                                                                                                                                  I’ve always been a big believer is highlighting good practice at work, because you only see the bad stuff in the news!

                                                                                                                                                  So, I just wanted to thank you. My brother immediately said after the call, “she’s actually alright!”

                                                                                                                                                    Nikki Russell

                                                                                                                                                    I’d like to formally recognise Nikki Russell from Parent Support who has been so helpful in supporting us at Tipton Cog to deliver The changes programme whilst in lockdown to ensure our families continue to get that same high standard of support that is expected.

                                                                                                                                                      John Barnsley

                                                                                                                                                      I’d like to acknowledge John’s hard work, particularly during the COVID-19 lockdown, as he has adapted brilliantly and continued to support his young people to a high standard. I have also been impressed with how he has utilised his Probation knowledge and connections to support YOS young people where appropriate, for example, supporting a young person with accommodation. Well done John 😊 

                                                                                                                                                        Hanna Williams

                                                                                                                                                        Safe, family solutions is precisely what we all want for our children. The more that we champion these outcomes and then support them, the more that they will become our default response. Very well done to your team. While hindsight is s wonderful thing, given the obvious willingness of the family to find a solution, it is not unreasonable to think that attendance at LPM could possibly have been avoided had an ENM been offered earlier.

                                                                                                                                                        Long may you continue to attend LPM – keep this up and you will end up sat in SAAT

                                                                                                                                                          Mark Monaghan

                                                                                                                                                          I wish to bring to your attention the considerable assistance that Mr Mark Monaghan gave to the Court in the case of Garner v Blunt.
                                                                                                                                                          His section 7 report was concise and cogent. He had clearly built up a rapport with the parents and as a result they both accepted his recommendations without hesitation.
                                                                                                                                                          Whilst I acknowledge that the parents deserve considerable credit for adopting a child focussed decision, it is clear that Mr Monaghan’s involvement assisted both them and the child.
                                                                                                                                                          As a result, the Court was able to conclude what was a difficult case, by consent, at a remote hearing.
                                                                                                                                                          Mr Monaghan is a credit to your team and I was very grateful for his recommendations and assistance.
                                                                                                                                                          It is not often that a bust Circuit Judge takes the time to praise a social worker. However, in this case Mr Monaghan’s work was outstanding and so I felt compelled to bring that fact to his manager’s attention.

                                                                                                                                                            Milli McKetty- Campbell

                                                                                                                                                            I would like to register a compliment received for Milli McKetty-Campbell from a Grandparent/connected carer.  This was a very challenging meeting but the grandparent has since emailed Milli to thank her for the way Milli approached the meeting and for the respect shown to her during some very challenging times. The Grandparent commented that Milli had explained the process and specifically drew attention to Milli’s acknowledgement of the emotional impacts for the grandparent.  The Grandparent stated that due to the empathy shown specifically by Milli, this has “…helped me move on a little mentally – a first step in regaining my wellbeing and mental health.   THANK YOU!”
                                                                                                                                                            Well done Milli for a professional yet empathetic approach in what has been a challenging situation

                                                                                                                                                              Jon Bull

                                                                                                                                                              The positive response from DECCA to assist the youth service with some community engagement work due to the increases in nitrous oxide was noted today at Borough Tasking. Thank you to you and the team for your response on this issue and raising awareness of the risks.

                                                                                                                                                                Karen Key

                                                                                                                                                                Just a quick line to tell you how appreciative I am for your help on Monday / Tuesday, I know you’re not my buddy manager so am really grateful.  I know things wasn’t managed well with the disclosure but was so grateful for you stepping in to help me get the case escalated once the concerns were know.

                                                                                                                                                                  Joanna Short

                                                                                                                                                                  I wanted to thank you for as always being so approachable and listening to my concerns as your swift action was so much appreciated.

                                                                                                                                                                  You are the utmost professional and I was so very fortunate to be able to make contact with you on that day, and knowing that you were to be involved as the MASH social worker provided me as always with such reassurances because of your utmost professionalism, knowledge and expertise.

                                                                                                                                                                  You readily kept me updated on how this case was progressing and your communication skills are exemplary, as this provided me with huge relief in terms of ensuring the safety of Mother and her son. 

                                                                                                                                                                  I really value our working relationship and again if ever I can be of assistance to you please do not hesitate to contact me.

                                                                                                                                                                  Thank you for informing me that Natasha Blackwood was to be the allocated social worker for this case, I have as promised submitted further information to assist Natasha with her assessment and enquires and also made contact with her via telephone.

                                                                                                                                                                  Keep doing the great job that you do Jo, and your passion and commitment to safeguard children is definitely appreciated by me and without your organisation.

                                                                                                                                                                    Wendy Saunders, Gemma Purnell, Natalia Banach

                                                                                                                                                                    I know I have acknowledged this to you all individually, but I want to say thank you again for reinforcing MST model ‘whatever it takes’; you have all each determined based on some of your fits in last week’s paperwork, that it was better to go and see specific families in the community:

                                                                                                                                                                    Wendy- it was great to hear of you seeing 2 families in their back gardens, practicing social distancing and being able to see/attempt to see 2 children, 1 which as high level of ASD and needs to be able to see you at least once a week

                                                                                                                                                                    Natalia- it was great to hear, through a few weeks of inconsistent engagement you went on a walk with a mum and an outdoor café (practised social distancing and treated the parent to drink/food); where mum is completely on board and now looking forward to you lunchtime outdoor catch ups and agreed set times you will video call in the week.

                                                                                                                                                                    Gemma- it is great to hear, even though you live the furthest away, you are going to see another family today in their garden to try and overcome weeks of barriers to the son not wanting access school work online!

                                                                                                                                                                    Remember sessions in the community are not mandatory, so if your health or the MST family health status changes; we need to review you going out to see them and update risk assessment forms.

                                                                                                                                                                    Also, thanks for completing Covid 19 risk assessments on time and updated your calendars! Go team!

                                                                                                                                                                      Denise Brown Hillman

                                                                                                                                                                      I just wished to make you aware that they expressed their gratitude in respect of the support they are receiving from their Supervising Social Worker Denise and I thought I would make you aware of this.  Anita and Andy are in their second year as foster carers and are to be commended for all their hard work.  Denise has also reflected the very good care they provide to the children within the body of her report which was very helpful and also acknowledged how they worked in line with the National Minimum Standards.

                                                                                                                                                                        Nicola Woodcock

                                                                                                                                                                        I just wanted to send you an email to say what a brilliant job Nicola is doing at the moment under the current circumstances.

                                                                                                                                                                        She is the allocated social worker for two families I work with. Nicola has gone above and beyond in her role to ensure the safety and wellbeing of the families. She keeps professionals informed through email or calls and shares information in a timely and appropriate manner.

                                                                                                                                                                        I’m all too aware that social workers in Sandwell receive a bad press but wanted to let you know what a fantastic job Nicola is doing at the moment.

                                                                                                                                                                          Isma Nausheen

                                                                                                                                                                          I have attached my notes for Aleksandra and Zuzanna , thankfully they have come in today with a better lunch but it was not a huge problem, mom said she didn’t know what to put in a lunchbox.

                                                                                                                                                                          It was a little sparse, a croissant , a packed of crisps and two cartons of juice, but its good we have fruit so it’s a step forward and they will be fine.

                                                                                                                                                                          You’re doing a fab job Isma, I was only saying the other day how lucky the Tumas’ were for having such a pro-active conscientious social worker.

                                                                                                                                                                          Well done

                                                                                                                                                                            Roger Beach

                                                                                                                                                                            The speed and professionalism of your response is a breath of fresh air, and certainly not the previous norm! Thank you so much,

                                                                                                                                                                              Adoption Team

                                                                                                                                                                               I have undertaken my first Adoption Placement Review since being in the IRO role for looked after children in Sandwell. This was significant as the match and Introduction were undertaken following CV19 and a lot of the introduction was done virtually using video calls. The feedback from everyone including the prospective adopters, the previous foster carer, the child’s SW, Adoption Worker and Home Finding SW was excellent. Things went really well although there had to be some adjustments on the way and this has served as a learning for all those involved in the planning. The child was seen in a video call as part of the review and presented as being “at home” and very happy and settled.

                                                                                                                                                                              I would like to say thanks to all the workers and the teams who were involved in making this placement happen as there were lots of discussions to ensure we got this right.

                                                                                                                                                                              I do have another match in process and hope we can achieve the same level of success.

                                                                                                                                                                                Joshua Merrick, Emma Perry

                                                                                                                                                                                I just wanted to say how impressed I am with both Joshua Merrick and Emma Perry. Both Joshua and Emma are working well with the respective young men that we are working with at the present time. They also clearly communicate (as I hope I do with them) easily and regularly.

                                                                                                                                                                                Just wanted to take 2 minutes to highlight this.

                                                                                                                                                                                I have highlighted my thanks to Joshua, not to Emma as yet as I haven’t spoken to her for a few days.


                                                                                                                                                                                  Laura Rigby

                                                                                                                                                                                  Please can I share my positive and fantastic collaborative working partnership with you in regards to your social worker Laura Rigby.

                                                                                                                                                                                  Laura has been extremely productive in terms of progressing this case forward and has actively worked well with all professionals involved. Laura comes across as extremely passionate in her role with the best interests of JM. Laura is extremely approachable and always listens to the voice of JM and works hard to capture her lived experience from the professionals involved with her care. JM has been extremely fortunate to have Laura as her allocated social worker and I feel that I have been too. It has been a pleasure to work alongside Laura in my role and I will look forward to keeping in touch with her in terms of updates and our future collaborative partnership should our paths cross again.

                                                                                                                                                                                  I believe that Laura is truly an asset to your team, and again please pass on my sincere thanks to Laura

                                                                                                                                                                                    Stevie Fellows

                                                                                                                                                                                    Please can I compliment Stevie on working tirelessly to ensure Courtney Steadman has the right package for her needs given she is 18 years of age on 20th June 2020. Courtney does not have family or a friendship network and she is petrified of being 18 years; Courtney has had this conversation with me.  If you listen to Courtney’s story it is very sad.

                                                                                                                                                                                    Stevie has built a fabulous working relationship with Courtney and she has a great  insight into how Courtney functions and how this affects her emotional wellbeing which at times is worrying. The package that has been put in place will hopefully allow Courtney to feel less scared as she makes this transition into her adult life.

                                                                                                                                                                                    Thanks Stevie for all your hard work and never giving up!

                                                                                                                                                                                      Channelle Nixon


                                                                                                                                                                                      I wanted to personally thank you for getting in touch yesterday. Jacqui Smith and I spent a long time reflecting on an appropriate, sensitive and supportive response to the killing of George Floyd and your email really helped.

                                                                                                                                                                                      I am so pleased that you got in touch, your experience and insight was invaluable. I have asked the customer feedback team to log a formal compliment for you for making such a valuable contribution.


                                                                                                                                                                                        Emnie Dogan, Bernadette Gorman


                                                                                                                                                                                        Just completed the 3 monthly midway review on the case. I must say no issues at all, so have CC’d Allison,  the service manager to acknowledge the good work. Social worker formed very positive relationships with the children and clearly being imaginative in how she is maintaining those relationships during lockdown. Emine tries each visit to capture the Child’s Voice and gather their wishes and feelings, not always easy with teenagers. Case supported with excellent management oversight. Current lockdown has reduced the intervention in sense that other agencies we are reliant on are not able to offer the specific services required, which we acknowledged at RCPC and within the Outcome Focussed Plan. Also, social distancing preventing face to face direct work, but perhaps education may be able to support with that. So not drift and delay, just lockdown.  


                                                                                                                                                                                          Kayleigh Evans


                                                                                                                                                                                          I just wanted you to know how grateful I am for all the support I have received from Kayleigh especially with setting up meetings and uploading important documents for Chantelle Oakes. I know we are all going through a difficult period through this current COVID-19 situation and I know Kayleigh is managing work aswell as caring for her son. I just felt it is important to recognise the support we receive from our BSO’s who relieve a lot of our pressures with some of our admin tasks. 

                                                                                                                                                                                            Sarah Owen

                                                                                                                                                                                            Our Business Admin Supervisor, Sarah Owen, has always been a very supportive manager to us all, however, over the past few months before and during the lockdown, she has gone above and beyond this role, to ensure we (Business Admin Officers/Service Support Officers) have all the support we need.  Every day, Sarah sends an email making sure we are okay and writes a positive quote to get us through the day.  We all know that we can call/skype/email her anytime and nothing is too much trouble.  Our favourite part of the week is Wednesday’s at 12.00 pm, as Sarah has scheduled weekly meetings for us to join, whereby, we not only go through an agenda, but catch up with each other and find solutions to things we didn’t know etc.  It is very rare that we do not join the call, as it is important to us to get to together on a virtual basis.  We must admit that even before the lockdown restrictions, Sarah made sure we had monthly Team Meetings, which took us out of the office for an hour and again not only covered information from the agenda, but how we were all doing.  We do not think we would have been able to cope and adapt so well to this new way of working without the support of Sarah and each other.  We feel that Sarah is always there for not only us Business Admin but ensures that all of Care Management team run smoothly; covers other departments/roles if colleagues are on leave and if Jean Butler is on leave, Sarah covers this role too and is on duty.  We just want to say thank you Sarah, we don’t know what we would do without you.


                                                                                                                                                                                              Joshua Merrick

                                                                                                                                                                                              I just wanted to say that as well as Claire Kendrick passing on her thanks to Josh, I would also like to say a massive thank-you to Josh for the work he is undertaking with Truman – I thought his email below reflected some of the best practice I have ever seen in engaging and working with young people with very challenging behaviours (and I have previously worked for several years in a secure unit). I know how much harder this type is in the community rather than a secure unit. I loved the way that Josh was not fazed by anything Truman said or music he played and instead thought creatively about how he can use this to engage Truman on his own level. Just a thought, if Truman is interested in music / writing lyrics, Michael and Abdul in the participation team have contacts and have supported another young person with their musical career. Michael I think would be good at engaging Truman. Anyway, this was supposed to be about Josh and the wonderful work he is doing. I have seen this with young people he has worked with, as well as Truman. I also wanted to acknowledge the work of the Horizons team and I think we would be truly lost without this service, so thank you to all for making this happen and particularly Josh for the work he is doing.

                                                                                                                                                                                              Dash Poselay

                                                                                                                                                                                              I’ll send you the order once agreed. I should add that, whilst this case has had its historical difficulties, the court was enthusiastic in its praise for the local authority for taking a pragmatic and decisive approach to the assessment of Mr John, and the other advocates made very nice comments about Dash and her hard work on this case.


                                                                                                                                                                                                Thereze Lewis

                                                                                                                                                                                                This is just a quick compliment for Thereze Lewis, who is our BSO for Tipton COG. I cannot express enough how she is a great asset to the team. She supports in keeping us organised especially myself and nothing is ever too much for her, Thereze is always willing to help and completes any task with a smile! I just wanted show my gratitude to Thereze and say a big thank for your continual help and support in keeping Tipton COG running smoothly!

                                                                                                                                                                                                  Roland Nganami

                                                                                                                                                                                                  I just wanted to take the time to highlight the excellent quality of the case notes that Roland has competed in regards to his CP visits and the updated CP plans completed following core group meetings.  Roland’s recording is clear,  detailed and informative and provides a clear overview as to the progress made and the observed impact in regards to the young persons overall safety and wellbeing.

                                                                                                                                                                                                    Dion Lloyd

                                                                                                                                                                                                    Can I also add that I had found the audit a pleasure to work through. Evidently Dion knows the children well and understands their needs and the presenting issues. It was very refreshing to add a list of tasks that are mainly historical activities as opposed to current. Thank you and well done Dion for all your hard work on this case.

                                                                                                                                                                                                      Lisa Hampton

                                                                                                                                                                                                      Just wanted to thank you all for your support, especially Lisa. She has been very supportive over this year as a manager who cares for her team members and goes above and beyond to help me and other people in my team. She is also a creative manager who always has a smile on her face no matter how stressful the work load can become and I am really grateful I was supported by her in my first year of my career.

                                                                                                                                                                                                        Heather Anderson-Stevens, Aneshah Gordon, Frances Bate 

                                                                                                                                                                                                        Thank you very much. This is much appreciated.

                                                                                                                                                                                                        A huge thank you the young person can be difficult to manage and you built a really meaningful relationship with her.

                                                                                                                                                                                                        Thanks for all your help and making joint working a nice experience

                                                                                                                                                                                                          Lisa McGovern

                                                                                                                                                                                                          I have spoken to Lisa, she was very helpful, plus without any hesitation, she agreed to conduct a home visit today in relation to the McTaggart children.

                                                                                                                                                                                                            Stephen Tedcastle

                                                                                                                                                                                                            Knowing that my team (including myself) and had some real issues with IT over the past few weeks, I just wanted to thank you for the personal support you have offered & provided. Things are particularly challenging for all services at the moment, so for us to get your attention amongst everything else is truly much appreciated. Thank you.

                                                                                                                                                                                                              Nabelah Bano

                                                                                                                                                                                                              Just to say thank you so much for all your assistance as I have just received a telephone call from your MASH social worker Nabila Bano to kindly inform me that our case has been referred for targeted family support. Tracey my Sandwell healthy minds colleague and I are so pleased with the outcome and cannot express our gratitude enough to you and Nabila.  Please pass on our sincere thanks to Nabila for her communication and extremely timely actions to ensure this family receive the right support.  Thank you is such a small word but means such a lot in terms of our effective working relationship that I truly value with you and your social worker team.  

                                                                                                                                                                                                                Danielle Lane

                                                                                                                                                                                                                I just wanted to write an email regarding my experience since moving into the role of a Team Manager in December 2019. Whilst I have been faced with some challenges since I started, which was more around people management and learning how to adapt in managing social workers different style of working and personality clashes. I had recently experienced some challenges with a worker who left the department recently. I would like to say the support I received from Danielle during this time for me was outstanding and I couldn’t have asked for anything more.  I was able to talk openly to Danielle about the concerns raised, she listened very well and gave me such positive advice. I felt the way Danielle supported me in dealing with the concern was very professional. This was further supported via an email to address the concerns raised, to which Danielle had been open and honest to the worker about my practice; with the main focus being on the high expectations Sandwell have when working and supporting ‘Children and Families’; which Team Managers also share the same views. This experience had shown just how supportive Danielle is, especially since I had moved into a new role and needed to learn how we work together as colleagues, which I feel we have adapted well in understanding how we both thrive for better outcomes for children. I just wanted to write this within an email for Danielle, who I believe is very knowledgeable in her role and I envisage being able to learn so much more from her in the future.  

                                                                                                                                                                                                                  Trish Cox

                                                                                                                                                                                                                  Can I send a compliment in for Trish Cox Contact Worker at The Hollies Family Centre who has gone above and beyond her duties since the lockdown of COVID19.  She undertakes daily virtual contact via whatsapp videos and Skype and Zoom ensuring families are in touch with their children, even sorting out new sim cards and the technology to ensure this goes ahead. She has been helping out with Contact Chronologies for LAC and Care Management Teams and completing Life Story work whereby she had produced a Fantastic Life Story Booklet for one of Carol Taylors Families.  Nothing is too much for Trish always accommodating and never says no, keeping all team members spirits high and keeping everyone jolly. She has provided help and guidance via the telephone to all team members on how to complete chronologies and life story work. She deserves the recognition for all her hard work during this difficult time.

                                                                                                                                                                                                                    Lorraine Vaughan & Naheid Ali

                                                                                                                                                                                                                    Hi, I just wanted to say a big thank you to Lorraine and Naheid as my family’s social workers.  Because of you two I was able to endure this journey which I hope is coming to an end.  You have been very understanding and compassionate.  I liked the way u worked with me and my children, your approach was gentle and appropriate unlike some other professionals in the past whom presence made me feel very uncomfortable and stressing.  Once again thank you for your support and all the good work you have done to make a difference, Lorraine and Naheid you make a good team.

                                                                                                                                                                                                                      Aisha Choudhry

                                                                                                                                                                                                                      My name is Mel Jones, I am the current Foster Carer for Amelia Bullock, I just wanted to drop you a line to tell you what an absolute pleasure it has been to work with Aisha Choudhry. During the past few weeks my Link worker has been off sick, and I have had very little guidance or support from Duty and at times it has felt like I had nobody to turn to for advice. However, I understand Aisha has a very heavy caseload, but she has been a real help to Phil and me in this horrible time. Although she is AB SW, she has answered any questions or issues we have had and if she didn’t know the answer, she pointed me in the right direction as to where to get the answers from, so I would just like to recognise her as a great colleague who it has been a pleasure to work with, she has done so much for AB, I hope it is ok me E-mailing you this. There is rarely any praise these days, but we wanted Aisha to be recognised as a great help we Thank her greatly.

                                                                                                                                                                                                                        Stacey Turner

                                                                                                                                                                                                                        I would like to lodge a compliment for Stacey Turner, Social Worker, recorded by the Child Protection Conference Chair, Bev Saunders.  Bev recorded the following in her email and in the CP Conference when the children were stepped down from CP Plans.  This related to 2 boys, who were subject of CP Plans for 8 months.  At the second review conference, the parents had expressed their appreciation of the support they had received from SCT and how the process had helped them to improve their parenting.  The parents wanted to share their ‘positive experiences’ and the conference chair summarised this and the impact of the positive intervention for the children as follows:

                                                                                                                                                                                                                        “During this period of Child Protection planning both parents have evidenced their commitment to improving circumstances at home and ensuring that their children do not suffer significant harm as a result of physical and emotional abuse. Both parents have not only fully engaged in the programmes that have been identified to support their learning and improve their parenting, they have been able to also clearly evidence the learning from such both in verbal feedback and in the strategies that they have adopted at home, as observed by professionals and as described by the children.  It is even more impressive that such positive changes have been made when considering the impact of mothers recent significant ill health and of course the current global Covid-19 crisis.”

                                                                                                                                                                                                                          Natalie Coley

                                                                                                                                                                                                                          I would like to share my compliments to Natalie Coley, she has worked flexibly during this difficulty time to ensure that a family that are subject to a CIN plan can access parenting support to promote positive change.  If Natalie was not willing to work in this manner the family could not access the service and the plan would not have been able to progress.  I am very thankfully and thought that you needed to be made aware that you have a worker that is willing to go above and beyond.    Well Done.

                                                                                                                                                                                                                            Charlie Lycett

                                                                                                                                                                                                                            Well done Charlie – this is great feedback for you and I know you’ve been working hard to ensure the 6 children’s differing needs are being considered within the proceedings. This will make a positive difference for these children.

                                                                                                                                                                                                                              Venice Duncan

                                                                                                                                                                                                                              You did a fantastic and very in-depth audit report, I spent the whole day yesterday reading the case notes and you literally put everything perfectly in a report that took me from 9am to 3pm to read, I then had to sleep for two hours after as it made me so tired from concentrating.  Your detailed information is not just a snap shot of the YP life I will add to this as I go along in the future.  Obviously, I will take out the parts where they are advising but just put in the summary of history.

                                                                                                                                                                                                                                Lyness Kapila

                                                                                                                                                                                                                                During the reflective case discussion, with Lyness it was very evident that she has a very good grip of the case. She kept the children central in the discussion and was able to talk about how they   have been impacted by their experiences. She has used a range of approaches to engage dad in the assessment particularly in relation to his cannabis use and mental health. She has started to use the Graded Care Profile 2 to assess the issues of Neglect.


                                                                                                                                                                                                                                Lyness is extremely tenacious in her intervention and showed great insight, into the family’s needs. she said that the Neglect concerns in this case were significant before the outbreak of COVID19, and are likely to get worse during this period. COVID19 has limited how some of the assessments are carried out, but COVID19 will not be a barrier to safeguarding these children.

                                                                                                                                                                                                                                  Sarah Poolton

                                                                                                                                                                                                                                  It really does boil down to who you are talking to and Sarah has made it comfortable discussing all this. Sarah made me aware of lots more about sexual abuse and not just looking at signs for my children but for other children too. It’s really helped with you being you, Sarah. You showed humanity and that’s what had been missing.

                                                                                                                                                                                                                                    Kieron Henry

                                                                                                                                                                                                                                    I just want to send a little message to give Kieron some praise because he has been absolutely brilliant helping manage the equipment. He literally knows everything that is going on, organisation level is unbelievable. We couldn’t have managed this without him (especially as I left him and went off sick for 2 weeks). His help is very much appreciated.

                                                                                                                                                                                                                                      Tracey Elkington

                                                                                                                                                                                                                                      I would like to compliment Tracy  as I am impressed  how swiftly she was able to resolve a financial situation, preventing this family from being potentially homeless.  I wanted to acknowledge Tracey’s extra effort today ensuring that the money was paid promptly.  I want to thank you publicly for your hard work and dedication to making this happen for the family that we are working with.

                                                                                                                                                                                                                                        Zoe Straker and Selina Jutla

                                                                                                                                                                                                                                        I would just like to say a big thanks to these individuals who always find the time to help with any query. They are very clear with their advice and extremely hard working.

                                                                                                                                                                                                                                          Diane Bennett

                                                                                                                                                                                                                                          Diane, thank you for taking the time to complete a really good report for SB. The report was informative, relevant and thorough and a pleasure to read. I also appreciate the time it took for you to locate some of the missing documents which were identified in my Midway review. Although I have not met S, her family or carers I felt I got a good insight into her life, her personality and her struggles with health issues and I got the impression that she is a well-loved, and well cared for child who is valued by both her family and her carers.

                                                                                                                                                                                                                                            Lorraine Salmon

                                                                                                                                                                                                                                            This was sent to us by Venice Duncan, Beyond Auditing Team: Y is an 18 year old  Care Leaver , who has  suffered  adverse childhood experiences. She  has been in the care of the Trust for several years , this was not a positive experience for Y and   her trust in professionals was  gradually lost an she refused to work with them.

                                                                                                                                                                                                                                            Last year Y became pregnant and the Trust’s plan for the baby was  that she would be accommodated. CP  plan was put in place and PLO process started.  These were and still remain very difficult times for Y. But at the start of the pregnancy Y’s Social worker was on long term sick.  Due to Y’s lack of trust in Professionals , the team manager decided to allocate Y to herself and supported her throughout her pregnancy, attended meetings with her and advocated on her behalf  where required. As a result of the tenacity and the Relationship based approach used by Lorraine , Y  has been able to have the baby in her care. This is Y’s views:

                                                                                                                                                                                                                                            “She has been a big help to me and I’ve been engaging fine, she’s really shown me she will be there . She’s there when I need her and I’ve learnt to be patient and not lose it if she doesn’t get back to me straight away. I realise now it’s not just me she has to look over but anytime I have needed her or for her to be in a meeting with me she’s been there.”

                                                                                                                                                                                                                                              Audrey Chasweka

                                                                                                                                                                                                                                              B is doing really well and although he continues to go out more than we would like him to he is now not coming back too late and is now answering the phone when the carers phone. I think this is due to the Team he has around him. B has a positive relationship with Audrey and  tries to be responsive to the advice she gives. I would like to compliment Audrey on the work she has undertaken with B. Her patience and non-judgemental responses have had a positive impact on him.

                                                                                                                                                                                                                                                Sonia Powell

                                                                                                                                                                                                                                                I have just had two very difficult meetings with Sonia and I must say that these meetings were very productive purely because of the work that Sonia has put in with the families. I was not looking forward to these meetings at the beginning of the week however I was pleasantly surprised. Thanks for today Sonia it was a pleasure working with you today and I am really impressed with the way you have supported the carers to take care of our young people.

                                                                                                                                                                                                                                                  Danny Clarke

                                                                                                                                                                                                                                                  Just passing on the little compliment from a member of the public. I visited Codsall Coppice yesterday and a local resident spoke to me about how much rubbish you and your team had removed recently and how much they appreciated it. As I don’t get to go there very often I was amazed at how much hard work had been done, it looked amazing, especially with all the bluebells in full bloom. The ranger team really appreciate it too!

                                                                                                                                                                                                                                                    Angie Reynolds

                                                                                                                                                                                                                                                    I had the final PLO meeting for M today. We have closed down the PLO. Mum spoke very highly of you in the meeting and I think she does get a lot out of the FST work. She needs the reassurance you give her. I am hoping this will improve her self-esteem. I am going to add in a targeted family support worker for parenting work in addition.

                                                                                                                                                                                                                                                      Sarah Owen, Mark Monaghan and Katrina Beaumont

                                                                                                                                                                                                                                                      I just wanted to pass the following thanks from Judge Lopez today. Judge Lopez wanted to make clear that he was very appreciative of the efforts I made earlier. I explained that it was a collective effort and felt it appropriate to share his thanks with you.

                                                                                                                                                                                                                                                        Sian Padfield & Gemma Boyes

                                                                                                                                                                                                                                                        Feedback of comments made by Ms M to me in the Pre-conference discussion.  This relates to Sian’s and her colleague’s practice. Ms M said that “Sian and her colleague are the first social workers who I have had dealings with that I do not feel judged”. She explained that she had extensive social work involvement as a child and in court proceedings and she has always felt she was being judged as a person. She said that it really helped her that Sian did not do this.

                                                                                                                                                                                                                                                          Performance Team

                                                                                                                                                                                                                                                          I feel that you are the most reliable team in the Trust. I appreciate the support in helping us adapt to this challenging time”

                                                                                                                                                                                                                                                          “Craig well done, you and the team have produced some excellent work which aims to support the service, especially during these exceptional times. Well done.

                                                                                                                                                                                                                                                            Eileen Duggins

                                                                                                                                                                                                                                                            It was a good audit Eileen and I will remind the TM of the need to lose the loop in terms of the learning you identified

                                                                                                                                                                                                                                                              Heather Clarke

                                                                                                                                                                                                                                                              Just want to make you aware that I am in the process of revising the progression document for F grade SWs that are progressing to senior (G grade), the current version of the SCT progression portfolio is not specific to the fostering service. I approached Heather due to her QA role in fostering. She has been extremely helpful, her knowledge and experience of what constitutes effective practice in the fostering service has enabled me to adapt the competency grid to ensure it reflects what a SSW can be assessed against to progress. Heather’s input has been invaluable.

                                                                                                                                                                                                                                                                Shaheen Aziz

                                                                                                                                                                                                                                                                I have just completed a review with Shaheen in respect of M and G and need to advise you the they have commented on how supportive Shaheen has been. The carers recorded the following in their feedback,’ Our Past link worker (Clair) has worked very hard; we now have a new Link Worker Shaheen Aziz whom as visited us a few of times to date and kept in contact via e-mail and calls.  Throughout the last few months and during the Covid-19 virus, Shaheen has been very considerate and has stayed in contact us very regularly, we have been grateful for her support. The carers advise that they have been extremely well supported by Shaheen and that she has consistently supported them throughout this difficult period. 

                                                                                                                                                                                                                                                                  Jack Fox and Ashley Downing

                                                                                                                                                                                                                                                                  I just want to say a huge thank you to Jack and Ashely, who are brilliant with their ongoing support ,  they never hesitate to help

                                                                                                                                                                                                                                                                    Susan Few

                                                                                                                                                                                                                                                                    We have picked up a case and Susan had dome some visits to the family. I was doing supervision with my worker who stated the work and case notes Susan had done were so detailed he could get a good understanding of the family the make up etc.. He even took snippets of her work to input into our supervision.   Just giving a recognition to Susan.

                                                                                                                                                                                                                                                                      Gill Till

                                                                                                                                                                                                                                                                      I was in Safer Sandwell Partnership today where Mary Bailey was talking about substance misuse.  She said how refreshing its been to work with you as a Trust link, so I thought I would pass the compliment on

                                                                                                                                                                                                                                                                        Mohammed Waqar

                                                                                                                                                                                                                                                                        ” you are the best social worker the children had so far. you always keep her updated and have responded to her queries.
                                                                                                                                                                                                                                                                        You have definitely reinstated her trust in the Local Authority.
                                                                                                                                                                                                                                                                        Social Work is hard as it is and it’s always good to know you’re doing well, so I thought I should let you know.

                                                                                                                                                                                                                                                                        I wish you the best of luck in your future, you will be a true asset to MASH.”

                                                                                                                                                                                                                                                                          Michelle O’Farrell Baines

                                                                                                                                                                                                                                                                          “What a pleasure it was to speak to you and how lovely it was to have a discussion with a team manager who is clearly passionate about the children on her team. So often I come across barriers when dealing with TM’s in other Local Authorities but I haven’t felt like that at all in speaking to you. I just wanted to pass on my thanks”

                                                                                                                                                                                                                                                                            Pamella Nyamugure

                                                                                                                                                                                                                                                                            “I wish to commend Pamella for work carried out where recommendations were made at a recent Review which have been carried out swiftly in respect of respite support and the sharing of information with Social Worker. This was urgently required and has been completed.

                                                                                                                                                                                                                                                                            Given the present climate it is great to see that work can continue to be progressed swiftly.

                                                                                                                                                                                                                                                                            I wish to commend Pamella on this.”

                                                                                                                                                                                                                                                                              Natasha Fisher

                                                                                                                                                                                                                                                                              “I just wanted to send you an email about the fantastic work the FGC team have seen from Natasha in recent weeks. Natasha has submitted several FGC referrals on behalf of her social work colleagues. We received a lot at once, and whilst they weren’t at the time considered to be acceptable to share with families, Natasha participated in an exchange meeting with one of the team, and since then re-submitted all referrals to an exceptional standard.

                                                                                                                                                                                                                                                                              Natasha seems to have really understood what we are looking for in a referral and is able to convey the circumstances concisely and in a child friendly manner. Natasha considers the worries and is then able to convey these in to appropriate questions to pose to the family in order to pull together a comprehensive plan.

                                                                                                                                                                                                                                                                              So, again just wanted to highlight Natasha’s work and thank her for taking the time to do what’s been asked of her well.”

                                                                                                                                                                                                                                                                                Jackie Hodgkins

                                                                                                                                                                                                                                                                                “Please can we give a heartfelt thank you to Jackie Hodgkins and her colleagues who have worked so hard to secure our children and families an Easter egg or three!!, access to the food bank with volunteers delivering provisions to families, and today Jackie has made contact with her charity connections and secured clothing for three children we are seeking to place with foster carers tomorrow because they will be leaving home with very little good quality clothing.

                                                                                                                                                                                                                                                                                The kindness of the community is so touching during this time and Jackie’s work with charities and other organisations has provided an extra smile for many of our children. Jackie demonstrates a fantastic commitment to both the Trust and our children and families. I have thanked her many times over the past week or two and she just takes it in her stride. I’ll certainly be making a nomination for the staff awards once we are back to normal.”

                                                                                                                                                                                                                                                                                  Gareth Whiston

                                                                                                                                                                                                                                                                                  “During this difficult time he has been very supportive and always available for advice and guidance, I think without the major support I have received from him particularly this week I would have been a lot more stressed and struggled with my workload hugely.”

                                                                                                                                                                                                                                                                                    Jack Fox

                                                                                                                                                                                                                                                                                    “Jack is one to be proud of, always happy to help and assist, no moaning or excuses.”

                                                                                                                                                                                                                                                                                      Abdul Mannan

                                                                                                                                                                                                                                                                                      “Great support as always making our job so much easier!”

                                                                                                                                                                                                                                                                                        MST Team and SCT

                                                                                                                                                                                                                                                                                        “I’d like to take this opportunity to welcome two new teams, in Sandwell and Kirklees, which are funded through the Youth Endowment Fund to work with young people aged 10-14 years. Who are at risk of or already involved in, criminal exploitation. Colleagues in both areas have worked incredibly hard to set up these new services during this difficult time-thank you”

                                                                                                                                                                                                                                                                                          Michael Mpako

                                                                                                                                                                                                                                                                                          “On behalf of all of us, we wanted to say a huge thank you to you for your help and support with signing off assessments in SAAT, not only this week but whenever you have time to help us you are there without any of us needing to ask. Your ears may have been burning earlier as we were singing your praises and expressing our thanks during our daily conference call.”

                                                                                                                                                                                                                                                                                            Michelle O’Farrell Baines

                                                                                                                                                                                                                                                                                            “I just want to thank you for your tenacious work on this today on a day that you do not normally work, but more so for your creative thinking that has led to T being placed with his head teacher. This is great work from you and thank you for the commitment to that you have clearly shown to this child in these difficult circumstance. This is really appreciated and well done. I hope you have a restful weekend.”

                                                                                                                                                                                                                                                                                              Maria Tinsley

                                                                                                                                                                                                                                                                                              “I just wanted to send you a quick email to say what a wonderful service we have received from Maria, from what started as an unfortunate phone call (the conference call). Maria proved to be amazing youth worker who also had the ability to put myself at ease. We obviously faced difficulties due to COVID-19,however Maria continued to give C and myself the best service possible, from sending work sheets ,working through them, sending relevant information that C would find interesting (CSCS information) and referring C to another agency (obviously pending the outcomes of the lockdown).
                                                                                                                                                                                                                                                                                              The service provided by Maria was very person centred and C felt valued and listened too ,he also had an opportunity to reflect on the upset that he had caused the other party. I appreciate that this was not meant to be a nice opportunity for C but it turned out to be a positive one which I believe will help him to “do the right thing in the future”
                                                                                                                                                                                                                                                                                              Once again I would like to Thank Maria and wish you all well in the future .If you do need to contact to gain more information I happy to oblige.”

                                                                                                                                                                                                                                                                                                Mel Henry & Stephen Jeavons

                                                                                                                                                                                                                                                                                                “Just wanted to drop you a quick note to express my thanks to the both of you. I have touched based with the YOS managers this morning and Mike had indicated last week that the two of you had volunteered for appropriate adult work. I know you have been doing this not just for YOS but for your social care colleagues as well. Thank you very much for your efforts and commitment to our young people to ensure that they have an appropriate adult when needed. Very much appreciated. Thanks again”


                                                                                                                                                                                                                                                                                                  Kieron Henry

                                                                                                                                                                                                                                                                                                  “I wanted to say a big thank you. You have been really helpful and accommodating in helping to get my work’s mobile phone to me”

                                                                                                                                                                                                                                                                                                    Jill Jackson

                                                                                                                                                                                                                                                                                                    “You are a star Jill! Thank you! this means that we will do the review first and then the application for approval.”

                                                                                                                                                                                                                                                                                                      Rofia Noreen

                                                                                                                                                                                                                                                                                                      “I just wanted to give a compliment to Rofia who came to my family’s rescue last week. Unfortunately due to this pandemic and their physical health needs, they are required to self isolate for a number of weeks which has made it difficult for them to complete any essential shopping. Having discussed this with Rofia, she took action straight away and ensured that my family received the essential items that were so desperately needed. They were so appreciative of this, as they had already waited a day and Rofia had delivered their things outside of working hours.

                                                                                                                                                                                                                                                                                                      As our interim service manager, I recognise that Rofia has many other responsibilities and commitments, I just wanted to highlight that she had gone above and beyond her reasonable duties and the family and I wanted to show our appreciation.”

                                                                                                                                                                                                                                                                                                        Alison Blackwood

                                                                                                                                                                                                                                                                                                        “There is a lot of praise for one of the CiC social workers Alison Blackwood in all the emails below. She has demonstrated such a positive, can do attitude. She has carried on doing visits in homes to prevent placement breakdowns, duty visits to kids in custody as well as maintaining all her own visits within statutory timescales. I would really like her to have some recognition.”

                                                                                                                                                                                                                                                                                                          Cassie Allen

                                                                                                                                                                                                                                                                                                          “I just wanted to email to let you know how impressed I am with Cassie and her work on the W case. It was a very difficult case to pick up and there were some real problems along the way, including the older children’s mis interpretation of everything said to them. She has had to manage so many placement breakdowns and problems for the children. Cassie remained very patient with them, she always ensured she explained everything to all involved down to the smallest detail so she could not be misinterpreted, and in the end, hopefully the Trust ended up with the right plan for all the children under the right Orders. Cassie has worked so hard on this case and it must have been really tiring and trying at times for her but I think her consistency with the family, and the relationship she built with them enabled her to get the right plan for them all.”

                                                                                                                                                                                                                                                                                                            Felicia Nikoi

                                                                                                                                                                                                                                                                                                            “I found Felicia to be a big help as well, she came when she said she would, but she never judged us and one thing I got was she really loved and wants this family to stay together, she encouraged me to work with yourself and give you a chance from the start and only had good things to say about you, that made me feel good, I could see you both got on that helped she was good with L and understood where she was coming from”

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