Complaints – How to complain

Complaints and Representations

If you wish to give a compliment or make a formal complaint please complete this form and email CS_Firmstep@sandwell.gov.uk with the details

Alternatively
You can contact the Customer Feedback Team who can help you access this service on 0121 569 7867
or, you can raise this request through your MySandwell Account at www.sandwell.gov.uk/mysandwell

You can view the Complaints and Representations procedure here
Download the Statutory Complaints Policy here

Sandwell Children’s Trust HQ
Wellman Building
Dudley Road
Oldbury. B69 3DL

 +44 (0) 121 569 3100