Complaints – How to complain

Complaints and Representations

If you wish to give a compliment or make a formal complaint please complete this form and email CS_Firmstep@sandwell.gov.uk with the details

Alternatively
You can contact the Customer Feedback Team who can help you access this service on 0121 569 7867
or, you can raise this request through your MySandwell Account at www.sandwell.gov.uk/mysandwell

Sandwell Children’s Trust HQ
Wellman Building
Dudley Road
Oldbury. B69 3DL

+44 (0) 121 569 3100

Are you a child or young person looking to provide feedback or speak to us about anything?
We have a dedicated place just for you. Click here to have your say.

Useful Contacts

Participation Service	0121 569 5922
Childline (24 hour advice)	0800 1111
Black Country Children Society (Advocacy Service)	01902 877 563 Or Freephone 0800 562 3839
Independent Reviewing Officers	0121 569 4770
Children in Care	0121 569 5922
Leaving Care Service	0121 569 2201
Emergency Duty Service	0121 569 3100
Fostering Service	0800 358 0899

Please use the following form for general enquiries

(Click here if you are a child or young person)