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The Right to be Informed

You have the right to be told what, why and how the Trust use your personal information. This Privacy Notice communicates to the public, the right to be informed.

The Right of Access

You have the right to know what personal information we hold about you. We will normally process your right of access within one calendar month, depending on the scope, complexity and volume involved. Not to worry, we will always keep you informed. 

The Right to Rectification

If you have cause to believe the information we hold about you is inaccurate, you have the right to request that we correct it. Of course we will investigate and determine the validity of your claim and if we uphold it, we will correct it without delay.

The Right to Erasure

Where the purpose for processing your personal information has lapsed, you may have the right to request that we securely dispose of it. Not all records are subject to this right. Whatever the case may be, we will provide you with an explanation.

The Right to Restrict Processing

In certain circumstances, you have the right to request that we limit the use of your personal information. We will usually carry out an investigation to determine whether your claim is valid or not. During this period, we will keep you updated about our investigation and eventually our conclusion.

The Right to Data Portability

Sometimes you may be able to request that your personal information be securely and electronically passed on to another organisation, to ease transition of a service.

The Right of Object

You may have cause to disapprove of certain uses for your personal information. For example where you consider the processing not to be aligned with the original purpose for which it was collected, for direct marketing or for research. You can ask us to stop processing and we will respect your wishes where the objection is valid.

The Right to Object to Automated Processing

Where your personal information is automatically manipulated by computers without human intervention, and the result has an impact on decisions we make about you, you have the right to request that this process be manually conducted. 

The Right to Withdraw Consent

Where it is established that the lawful basis for processing your personal information is consent or explicit consent, you have the right to withdraw your consent at any time.


For administrative purposes, when you exercise any of your rights, we refer to the process as a Subject Access Request (SAR). Although we encourage you to make your request in writing, you do not have to. You can make your request verbally and in person.